Organize the loss. Get the right scope reviewed.

Explain where the water went

Record the observed source if known, when you noticed the problem and the rooms, floors or buildings affected. State whether water intrusion is ongoing and whether a mitigation company is already engaged. Never enter floodwater or an unsafe building to collect these details.

Document the work already performed

A provider needs to distinguish new work from existing commitments. List extraction, drying, temporary repairs or demolition already authorized, together with available reports and receipts.

• Affected floor area and approximate number of units or rooms
• Property access and occupancy restrictions reported by authorities
• Available photos, moisture reports and written proposals
• Additional review or reconstruction help you are requesting

Keep a usable record

When safe, document damage and retain repair receipts and an inventory of affected belongings. FEMA’s flood documentation guidance is a useful starting point. The origin of the water, coverage and appropriate restoration methods require the relevant insurer or qualified professional; the planner does not determine them.